Shipping Policy

Shipping and Ordering Policy

Average Delivery Time

We strive to make the ordering and delivery process as seamless as possible for our customers at Stornobau. Below are the average delivery times for all our packages:

  • Order Processing: Takes 1–3 working days. Orders placed during the week are typically processed in one working day. Orders placed on Friday evening or over the weekend may take longer.

  • Delivery: After processing, your order is dispatched, and delivery takes an average of 8–12 working days.

If you have any questions or concerns, please contact our customer service team at info@stornobau.com.

Placing an Order

Ordering at Stornobau is designed to be straightforward:

  1. Visit the product page and click the "Add to Cart" button. Ensure you’ve selected the correct product variants.

  2. Click "Proceed to Checkout" when ready.

  3. On the information page, enter accurate address details and verify them. Click "Continue Shipping".

  4. On the Dispatch page, review your address details. Note that all shipments are sent 100% free of charge as a token of our appreciation.

  5. Proceed by clicking "Proceed to Payment".

  6. Choose from our secure, SSL-encrypted payment options:

    • Klarna (deferred payment)

    • Credit card (AMEX, Mastercard, Maestro, Visa)

    • PayPal

    • EPS

    • SOFORT

  7. Click "Complete Order" and follow the instructions for your selected payment method.

If you encounter any issues during the ordering process, please contact us at info@stornobau.com.

Shipping Costs

We cover all shipping costs for every order. There is no minimum order quantity, and all products are delivered to your door 100% free of charge.

Shipping Your Order

Once you’ve found the perfect item on our website, we ensure it’s processed and shipped as quickly as possible. To maintain fair prices, we collect orders in large quantities and ship them together once a minimum quantity is reached. We appreciate your understanding as this helps us contribute to a more sustainable world.

Important Note: Due to high demand and potential delays caused by the ongoing Corona crisis, delivery times may vary. We are committed to shipping your order as quickly as possible.

To ensure your order is dispatched promptly, contact our service team at info@stornobau.com for assistance.